For faster transactions, you may directly pay your order/s through Paypal upon check-out.
DON'T HAVE A PAYPAL ACCOUNT?
No worries! You can still process your order/s manually through paying with Banco de Oro (BDO).
Make sure to secure your payments right away as your order/s will expire after 3 BUSINESS DAYS.
After your payment, kindly email us at firstname.lastname@example.org with your ORDER NUMBER and PROOF OF PAYMENT.
Example: ORDER #088 (Attach the photo of your deposit slip or a screenshot of your payment confirmation)
ONLY PAID ORDERS WILL BE FULFILLED.
Stay tuned for more updates as we are currently working on making payments simpler for you!
WE THRIVE TO MAKE OUR PRODUCTS EASILY AVAILABLE TO EVERYONE
DOMESTIC RATES (PHILIPPINES)
All domestic orders shall be sent via LBC EXPRESS (2-3 business days):
*Rates vary depending on package weight.
INTERNATIONAL RATES (WORLDWIDE)
All international orders shall be sent via EMS EXPRESS SHIPPING:
*Rates vary depending on the package weight.
HOW DO I CHECK THE DELIVERY STATUS OF MY ORDER?
WHY PAY FOR SHIPPING IF YOU CAN GET IT FOR FREE?
Get FREE SHIPPING for a minimum order of P2,500.00. This offer applies to local orders only.
OUR GOAL IS TO PROVIDE PIECES THAT LAST, SO WE WOULD WANT TO KNOW IF THERE'S A PROBLEM WITH YOUR ORDER/S.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 7 days after delivery.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING FOR REFUND AND EXCHANGE
To return your product, please contact email@example.com for shipping address details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.