SHIPPING AND RETURNS


ORDER FULFILLMENT

All orders will be shipped on business days (Monday through Friday, excluding holidays).

Domestic and international orders are usually shipped within 48 hours.

For international shipments, the customer is responsible for all import duties and taxes.

ROYALTY is not accountable for any fees charged by customs.

We ship worldwide.

 

TRACKING INFORMATION

Tracking information will be emailed to all local and international customers.
If you have any questions/inquiries regarding your order please email info@royalty.com.ph, or simply direct your concern/s through the online contact form.

 

DOMESTIC RATES (PHILIPPINES)

All orders eligible for FREE shipping would be sent via ABest Express (2-3 business days)

LBC Express Tracked (24 hours) – starts at ₱250.00

NinjaVan (1-5 business days) - starts at ₱180.00

ABest Express Tracked (2-3 business days) - starts at ₱100.00

 *Rates vary depending on package weight.

 

INTERNATIONAL RATES (WORLDWIDE)

All orders eligible for FREE international shipping would be sent via EMS Express Shipping

EMS Express Shipping Tracked (5-7 business days) - starts at $40.00

International Postal (Premium Registered Mail) Tracked (10-14 days) – $32.00

International Express (DHL/UPS) Tracked (1-3 days) – $48.00

 *Rates vary depending on the package weight.

 

RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@royalty.com.ph.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@royalty.com.ph.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, please contact info@royalty.com.ph for shipping address details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.